Privacy policy

Effective: July 1st, 2025

SkywithLux LLC (“SkywithLux”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes our practices regarding personally identifiable information or personal data (“personal information” or “PI”) and applies to our websites, applications, email, voice calls, text messages, and social media accounts (the “Platforms”). By using the Platforms, you agree to the terms in this Policy.

1. PURPOSE OF THIS PRIVACY POLICY

This Privacy Policy explains how SkywithLux collects and processes your PI, including any PI you may provide through the Platforms when you purchase a product or service or sign up for our newsletter. Please read this Privacy Policy together with any other notice we may provide on specific occasions so you understand how and why we use your PI.

2. CONTACT DETAILS

SkywithLux LLC is the business responsible for your PI.

  • Company Name: SkywithLux LLC

  • Address: 2125 Biscayne Blvd, Ste 204 #21578, Miami, Florida 33137, US

  • Email: privacy@skywithlux.com

We have appointed a Data Protection Officer (DPO). For any questions or to exercise your rights, contact our DPO at the email above.

3. POLICY AMENDMENTS

We regularly review this Policy and update it at least once every 12 months. We may make minor changes that do not adversely affect your privacy. In case of material changes, we will publish the amendments and, if feasible, notify you by email or a pop-up notice when you next use our Platforms. Amendments are effective on the stated date.

4. DATA ACCURACY

By providing us PI, you confirm that it is true, accurate, complete, and current. Please notify us if your PI changes during your relationship with us.

5. CATEGORIES OF PERSONAL INFORMATION WE COLLECT

We may collect, use, store, and transfer the following types of PI:

  • Identifiers

  • Contact Data

  • Commercial Information

  • Network Activity Information

  • Geolocation Data

  • Audio/Electronic Data

  • Inferences

  • Customer Support Data

  • Sensitive Data (only as necessary)

We also collect Aggregated Data for statistics, which does not directly identify you. If it does, we treat it as PI.

6. CHILDREN

SkywithLux does not knowingly collect PI from minors, except when the minor is a traveler. Parents or guardians should contact us if they learn their child has provided PI without consent.

7. IF YOU FAIL TO PROVIDE PI

If you do not provide PI required by law or contract, we may be unable to provide services and may have to cancel an order. We will notify you if this happens.

8. HOW WE COLLECT YOUR INFORMATION

  • Directly from you

  • Voice calls

  • Passively via cookies and similar tech

  • From service providers

Please refer to our Cookie Policy for details.

9. PURPOSES FOR USING YOUR INFORMATION

We use your PI for:

  • Providing and improving services

  • Customer registration and management

  • Processing payments, refunds, and support

  • Communicating with you

  • Sending marketing (if you opt in)

  • Running promotions and loyalty programs

  • Complying with legal requirements

  • Protecting our legal rights

10. HOW WE SHARE YOUR INFORMATION

We may share your PI with:

  • Corporate affiliates

  • Service providers

  • Travel vendors

  • Business partners

  • Legal consultants

  • Authorities when required by law

We do not sell your PI. Text message opt-in data is never shared with third parties for marketing.

11. RETENTION AND STORAGE

We store your PI only as long as needed for the purposes collected, or longer if required by tax, legal, or regulatory reasons. Our servers are in the US and may be accessed by authorities according to local laws.

12. DATA SECURITY

We use encryption, firewalls, and SSL technology. Only authorized staff and contractors have access and must follow strict confidentiality obligations. No online transmission is 100% secure, but we strive to protect your PI using industry best practices.

13. YOUR RIGHTS

Depending on your location, you may have the right to:

  • Access, correct, or delete your PI

  • Object to or restrict processing

  • Opt out of marketing at any time

  • Request data portability

  • Lodge a complaint with your local authority

To exercise your rights, email privacy@skywithlux.com using your Verified Email.

14. DO NOT TRACK

Our Platforms are not configured to respond to Do Not Track browser signals.

15. COOKIE POLICY (SUMMARY)

We use cookies for technical functionality, preferences, analytics, and advertising. You can manage your cookie settings in your browser or opt out at https://optout.aboutads.info/. See our full Cookie Policy for details.

16. CONTACT