Last Updated: 15 July 2025

1. Agreement between You and SkywithLux LLC

Welcome to the SkywithLux.com website (the “Site”). This platform is provided solely to help customers search for travel options, verify the availability of travel-related products and services, make valid bookings, or transact directly with travel providers — and for no other use. The terms “we”, “us”, “our” and “SkywithLux” refer to our travel agency, which specializes in offering premium and corporate air travel arrangements, primarily in business class. The word “you” refers to the individual accessing the Site and/or reserving a booking through our team.

Your use of this Site and our services is conditioned on your acceptance of the entire Terms & Conditions (the “Agreement”), without alterations. We may revise these terms when necessary. Please review this Agreement carefully; it contains important details about limitations of our liability and the requirement to resolve certain disputes via arbitration instead of through the courts. Please also consult our Privacy Policy, which applies to your use of the Site and our services. By using this Site, contacting our agents, or purchasing any of our services, you acknowledge that you’ve read, understood, and agreed to be legally bound by this Agreement and our Privacy Policy. If you do not accept these Terms, please do not use our Site or make bookings with our team. We do not organize package tours; you will not receive any protections under EU Package Travel Regulations for packages, and we are not liable for the performance of any added travel services.

All payment processing for goods or services you purchase on our Site is handled by SkywithLux as an intermediary for the airline or other travel supplier, depending on the payment method and type of service purchased.

2. Conditions for Use of Our Website & Services

By using our Site and services, you confirm that:

We reserve the right, at our sole discretion, to deny access to this Site or our services to any person, for any reason, including but not limited to breaches of these Terms & Conditions.

3. General Rules & Booking Conditions

You agree to use our services for personal travel only, booking flights for yourself or individuals you are authorized to represent. Airline tickets must be used by the named passenger; name changes are not allowed. Many tickets, accommodations, and service fees are non-refundable. Subject to fare conditions, cancellations or changes are only possible if requested at least 72 hours prior to the scheduled departure time. A minimum handling fee of $250 per passenger will apply, in addition to any penalties charged by the carrier or supplier. Instead of a monetary refund, you will receive a travel credit (minus applicable fees) valid for up to twelve (12) months from your original purchase date, to be used for a long-haul international flight of equal or greater value.

Tickets for which the passenger does not show up (“No-Show”) cannot be refunded or exchanged. If a reservation is not canceled and rescheduled before the departure date, the ticket will be suspended and rendered void.

You are responsible for regularly checking your email for updates about potential changes to your itinerary and for confirming your flight details at least 72 hours before departure. It is your duty to ensure that our emails are not blocked or filtered into spam. Not using a reservation will automatically cancel any ongoing or return segments, and the entire ticket will be voided. Tickets must be used in the order they were issued; out-of-sequence use is prohibited. For all international flights, we strongly recommend arriving at the airport at least three hours before your departure time, including for domestic flights connecting to international routes.

All tickets are subject to the relevant airline’s published fare rules and conditions of carriage. The contract of carriage is between you and the airline. Airlines may change schedules, adjust flight times, or cancel itineraries at their discretion; SkywithLux bears no responsibility for these changes.

If your ticket is not honored by the airline, please notify us immediately. We guarantee the ticket up to the amount paid and will either reissue the ticket within 24 hours, offer an equivalent alternative, or provide a full refund within that timeframe.

Travel bookings do not qualify for a 14-day “cooling-off period” or withdrawal right under consumer laws.

Accessing our Site and services does not grant you any intellectual property rights. You may not reproduce, adapt, distribute, or publish any content from our Site without our explicit written consent. Doing so may result in legal action.

4. Free Fare Lock

Due to the constantly changing inventory in global distribution systems, our Free Fare Lock feature allows you to hold a quoted fare by making a reservation, reserving seats while you finalize your decision. You have no obligation to purchase the reserved itinerary during the lock period. The goal of this feature is to give you maximum flexibility and assurance that your booking will not be affected by sudden price increases. A fare can be locked for up to twenty-four (24) hours. After that, if you wish to proceed with the booking, the fare may be subject to updated pricing and fare rules.

5. Price Match Promise

When booking with SkywithLux, we want you to feel confident you’re receiving the best value. If you find an identical itinerary (same airline, flight numbers, dates, passenger count, and seat class) at a lower price on a major online travel agency’s website within twenty-four (24) hours of booking with us, we will match that price by refunding you the difference — or, if you prefer, cancel your booking for a full refund.

Important: The lower fare must be publicly available for booking without any hidden costs. The guarantee excludes membership-only rates, corporate or group fares, charter, incentive, or promotional fares not open to the public, as well as military, student, or “opaque” fares where details are unknown until after payment. Fare errors are excluded.

6. Refund Support Guarantee

During exceptional events like the COVID-19 pandemic, airlines may replace refund options with credit vouchers to mitigate financial impacts. Our internal Refund Support Guarantee can help you secure a partial refund — up to 70% of the paid amount — by negotiating directly with the airline on your behalf, even if only a voucher was offered. This guarantee applies when our Ticket Protection is purchased. Please note that the negotiation timeline depends entirely on each carrier’s responsiveness and is not guaranteed.

7. Baggage Policies

Airlines set their own baggage policies and may charge extra fees for items exceeding weight, size, or quantity limits. Some carriers do not include free baggage allowance at all. Baggage rules can vary widely and may change without notice. Check with your airline for the most up-to-date information.

8. Frequent Flyer Programs

Frequent flyer miles, upgrades, vouchers, and other incentives may not apply to tickets booked through SkywithLux. Earning miles is not guaranteed on all fares. Please ask your agent for details.

9. Supplier Rules & Restrictions

Additional supplier terms will apply to any travel services you book through us. Please read all airline, hotel, or other supplier conditions on their official websites. You agree to comply with these terms, including making full payment when due. Some suppliers may require a credit card or cash deposit at check-in for incidental charges; this is separate from your booking payment with SkywithLux. Certain activity providers may require you to sign waivers before participation. If you violate any supplier’s terms, they may cancel your booking or deny service, and you could forfeit any amounts paid.

10. Travel Documents & Visa Requirements

You are responsible for ensuring you have valid passports, visas, and any required health documents for all destinations and transit points. Some countries may require transit visas or specific entry requirements for one-way travel. Visa details can be found via the U.S. State Department (www.state.gov) or the EU travel portal. Non-U.S. passport holders should check entry requirements with the relevant embassies. By offering travel services to international destinations, SkywithLux does not guarantee that travel to those destinations is risk-free and disclaims any liability for losses resulting from travel there.

11. Cancellations, Changes & Refunds

Confirmed tickets cannot be rerouted or transferred to another person. If your fare rules allow, changes and refunds may be possible, subject to airline restrictions. A SkywithLux service fee applies to all refund and exchange requests, in addition to any airline-imposed penalties. Reservations must be canceled at least 24 hours before scheduled departure to be eligible; No-Show tickets will not be refunded or exchanged. Canceling a reservation does not automatically trigger a refund. Always check fare restrictions with your agent if you need more flexibility.

12. Ticket Protection

Our optional Ticket Protection lets you cancel your trip for medical reasons and receive a full refund for unused tickets if you or a traveler is hospitalized and unable to travel. Proof must be submitted in the form of a verifiable hospital certificate before the scheduled departure. Ticket Protection also covers free exchanges for partially used tickets under the same conditions. Other covered benefits include up to $1,000 compensation per mishandled checked bag that is not returned within 120 hours, subject to clear conditions. Ticket Protection must be purchased and can be refunded within 24 hours of purchase only.

13. Ticket Delivery

All tickets are issued electronically and sent to the email address you provide. It’s your responsibility to provide the correct email address and check your spam folder.

14. Payment Terms

You warrant that the payment method used belongs to you or that you have authorization to use it. We use advanced security measures for payment processing and accept major cards like Visa, MasterCard, American Express, Diners Club, and Discover. High-risk transactions may require additional verification. If your payment is declined, we will notify you within 24 hours. Submitting your payment information does not guarantee ticket issuance.

Some banks charge currency conversion or international transaction fees. Contact your bank for details about exchange rates or fees, which are beyond our control.

15. Limitations of Liability

We provide our Site and all related information on an “as is” basis. We make no warranties, express or implied, regarding accuracy, timeliness, or completeness. We are not liable for any direct, indirect, special, incidental, or consequential damages resulting from your use of our Site or services. Our total liability will not exceed the total amount paid for the relevant booking. We act only as an intermediary for travel suppliers, who are independent contractors. We are not responsible for their acts, omissions, or any force majeure events beyond our control. You expressly agree to waive any claims against us and hold us harmless.

16. Dispute Resolution

If you have a dispute with us, you agree to contact our Customer Support first at cs@skywithlux.com. If we cannot resolve the dispute within a reasonable period, you agree to binding arbitration administered by the American Arbitration Association, or you may bring an individual claim in small-claims court. By using our Site or services, you waive your right to pursue or participate in any class action. Delaware law governs this Agreement, and you consent to its courts’ jurisdiction for enforcement.

17. Indemnification

You agree to defend and indemnify SkywithLux and its affiliates, partners, and agents against any claims, damages, or expenses (including legal fees) arising from:

18. Warsaw and Montreal Conventions

International air travel may be governed by the Montreal or Warsaw Conventions, which limit airlines’ liability for death, injury, or baggage issues. Liability limits vary depending on which Convention applies. Always check with your carrier for specific limits and requirements.

19. Denied Boarding, Check-In & Dangerous Goods

Airline flights may be overbooked, and there is a slight chance that a seat will not be available on a flight for which a person has a confirmed reservation. If the flight is overbooked, no one will be denied a seat until airline personnel first ask for volunteers willing to give up their reservation in exchange for compensation of the airlines choosing. If there are not enough volunteers, the airline will deny boarding to other persons in accordance with its particular boarding priority. The complete rules for the payment of compensation and each airline's boarding priorities are available at all airport ticket counters and boarding locations. Some airlines do not apply these consumer protections to travel from some foreign countries, although other consumer protections may be available. Check with your airline or your travel agent.

20. Chargebacks

If you have questions about charges, please contact us before disputing a payment. We reserve the right to challenge any improper chargebacks and recover related fees. We may cancel bookings linked to disputed payments.

21. COVID-19 Waiver

You acknowledge that traveling during a pandemic carries risks. We are not liable for government or supplier policies related to COVID-19. You agree to hold us harmless for any health-related issues, denied claims, or restrictions resulting from COVID-19.

Contact

For any questions about these Terms & Conditions, please email us at info@skywithlux.com.